Terms and Conditions
The terms and conditions are subject to change.
We will stop continue to provide you with television/satellite service if we you do not keep up with you subscription fees. All service provided are subject to the contract you sign with us
Looking after your services
We will provide any maintenance services during normal working hours that we believe are necessary for our system and equipment to work properly and for us to provide the services to you.
We will always aim to provide you with the best service possible, but we can't guarantee that the services will be fault free. For example, we will not be liable for interruptions, reception, picture degradation or other problems with our television services which are beyond our reasonable control. You agree that you will tell us about any fault in the services by phoning, emailing or writing to our Customer Care team, who will aim to respond as promptly as possible. In many circumstances it is possible to correct a fault over the phone. If this is not possible, we will send a technician to correct the fault.
If you prevent us from carrying out our maintenance (at a time previously agreed and arranged with you), or if the maintenance necessary is the result of any one or more of the following, we will be entitled to charge you a service fee (listed in our price guides):
Misuse or neglect of, or accidental or wilful damage to, the equipment; Fault in, or any other problem associated with, your own equipment or any system that we do not cover.
